Question 1

What is a BOP Button?

Accepted Answer

BOP Button is an emergency alert button designed to immediately signal for help or assistance in emergency situations. When activated, it sends a distress signal and activates a 2-way communication to our BOP Response Centre.

Question 2

How does the BOP Button work?

Accepted Answer

When the BOP Button is pressed, it triggers an alarm or distress signal that is transmitted to our BOP Response Centre. Our BOP Response Centre is staffed with trained individuals who will contact you through the BOP Button and take appropriate action, such as contacting emergency services or dispatching assistance. This service is only available in Singapore.

Question 3

What kind of emergencies can I use the BOP Button for?

Accepted Answer

BOP Button can be used for medical emergencies or personal safety concerns.

Question 4

Are there different types of BOP Buttons?

Accepted Answer

At this moment, we are only offering one type of BOP Button. More types of BOP Buttons will be released in the future. Works are currently in progress.

Question 5

What should I do if I accidentally activate the BOP Button?

Accepted Answer

If you accidentally activate the button, you can quickly press the cancel button at the side. Alternatively, if you failed to press the cancel button, remain calm, and wait for a response from the BOP Response Centre. They will attempt to contact you to confirm your situation. Respond promptly to their inquiries to avoid unnecessary dispatching of emergency services.

Question 6

What languages does the BOP Button support?

Accepted Answer

The automated voice in the BOP Button supports English, Mandarin, Malay, Tamil, Cantonese, Hokkien, and Teo Chew.

Question 7

Is the BOP Button waterproof? Can I place the BOP Button in my bathroom?

Accepted Answer

Yes, the BOP Button is waterproof. We highly recommend that you install one BOP Button in each of your bathrooms.

Question 8

Is the BOP Button portable? Can I bring it out with me?

Accepted Answer

No, the BOP Button is designed to be installed on the wall at your home. There is no GPS tracker installed in the BOP Button. In case of an emergency, the emergency services will be heading to your home.

Question 9

Who is on the other end when I receive a call through the BOP Button?

Accepted Answer

Our trained agents from BOP Response Centre are on standby to assist you.

Question 10

Is the BOP Response Centre available 24/7?

Accepted Answer

Yes, the BOP Response Centre operates round the clock, ensuring assistance is available whenever you need it.

Question 11

How quickly does the BOP Response Centre react after I press the button?

Accepted Answer

Response times can vary, but the aim is to react as swiftly as possible. Typically, the BOP Response Centre staff will call you back within 120 seconds.

Question 12

What happens after I press the BOP Button?

Accepted Answer

Once the BOP Button is pressed, the BOP Response Centre will receive an alert. They will attempt to communicate with you through the BOP Button to assess the situation and send appropriate help.

Question 13

What is the BOP App and what can I do with it?

Accepted Answer

BOP App is an application developed by BOP Pte Ltd to be used with the BOP Buttons. BOP App is required when you wish to activate your BOP Buttons. An easy step-by-step guide is available in the app. The BOP App also comes with features like adding/removing BOP Buttons, viewing BOP Button activation histories, notification to the next-of-kin when the BOP Button is pressed, and more.

Question 14

Does my next-of-kin need to sign up for the BOP App account to receive notification?

Accepted Answer

Yes, your next-of-kin needs to sign up for an account. You can invite your next-of-kin through the BOP App.

Question 15

How is the next-of-kin notified?

Accepted Answer

The notification will be through push notification.

Question 16

Will the next-of-kin be able to add/remove the BOP Buttons that I had installed?

Accepted Answer

No, the next-of-kin do not have access to any of the BOP Buttons that you had installed. Everything will be controlled by you from your account.

Question 17

Where can I find the link to the BOP App?

Accepted Answer

You can scan the QR code found in the BOP Button or go to app.buddyofparents.com to access the BOP App.

Question 18

Where are the BOP Buttons typically installed?

Accepted Answer

BOP Buttons are commonly installed on the wall, around the house, where they are within easy reach, such as the living room, bedrooms, bathrooms, and kitchen.

Question 19

Where are some places that I should avoid installing the BOP Button?

Accepted Answer

The BOP Button requires LTE network to connect to the server. We recommend avoiding enclosed areas with weak signal strengths. Check against your mobile phone for the best signal strength locations.

Question 20

How is the BOP Button installed?

Accepted Answer

BOP Button can be easily installed in two methods. One method is to install using the mounting plate, and the other is to install directly onto the wall. By using the mounting plate, you will need to screw the mounting plate into the wall before sticking the BOP Button to the mounting plate.

Question 21

Is there any maintenance required?

Accepted Answer

No maintenance is required. You can leave the BOP Button alone with peace of mind. Our system at the backend will check if your BOP Button is online and will alert us when your BOP Button is offline. Our battery is designed to last for 3 years.

Question 22

My BOP Button is not responding. What should I do?

Accepted Answer

Contact our customer support at support@buddyofparents.com or leave us a message through WhatsApp at +65 8943 5531 (Monday to Friday from 09:00am to 05:00pm, closed on Saturday, Sunday, and public holidays).

Question 23

How many BOP Buttons can I install in my home?

Accepted Answer

For each residential address, you can install up to 10 BOP Buttons. You will need to purchase additional BOP Buttons through the BOP App.

Question 24

What are the costs associated with the BOP Button?

Accepted Answer

Each BOP Button is now sold at $169.00. You may purchase up to 3 BOP Buttons per Service Subscription. A service subscription is required for each residential address. This service subscription is available at $20.00 per month and the contract is for 24 months. All prices are inclusive of GST.

Question 25

Are there different subscription plans available?

Accepted Answer

No. Only one subscription plan is available. At BOP, we keep things simple.

Question 26

What are the payment options available?

Accepted Answer

We accept Visa and Master credit cards.

Question 27

Are there any other hidden costs?

Accepted Answer

No, at BOP, we are open with our pricing. You just need to pay $169.00 for each BOP Button and $20.00 per month for 24 months for the BOP Service Subscription.

Question 28

Is there a contract, and what are the terms?

Accepted Answer

Yes, the service subscription comes with a 24 months contract.

Question 29

How can I terminate the service, and are there any associated costs?

Accepted Answer

To terminate the service, you can log in to our BOP App. Look for the termination page and submit a termination request. Our customer service will contact you once we have received the request.

If the agreement is terminated with 18 or more months remaining on the subscription term, the early termination fee shall be $120.00.

If the agreement is terminated with less than 18 months but with 12 or more months remaining on the subscription term, the early termination fee shall be $80.00.

If the agreement is terminated with less than 12 months but with 4 or more months remaining on the subscription term, the early termination fee shall be $60.00.

Question 30

Can I cancel or retract the service if the BOP Button user has passed away?

Accepted Answer

Yes, in the unfortunate event that the BOP Button user has passed away, you may provide us with the death certificate, and we will cancel the service for you.

Question 31

How do I purchase more BOP Buttons?

Accepted Answer

You can log in to your BOP App account, and purchase more BOP Buttons from the shop.

Question 32

How long does it take for the BOP Button to be delivered to my house?

Accepted Answer

Upon receiving your payment, it will take about 3 to 5 working days for the BOP Button to be delivered to the shipping address.

Question 33

What should I do if I encounter any issues with the BOP Button?

Accepted Answer

If you encounter any issues, you can contact our customer support at support@buddyofparents.com or message us on WhatsApp at +65 8943 5531 (Monday to Friday from 09:00am to 05:00pm, closed on Saturday, Sunday, and public holidays).

Question 34

Is there a warranty for the BOP Button?

Accepted Answer

Yes, each BOP Button comes with a one-year warranty covering manufacturing defects.

Question 35

Is there a hidden camera in the BOP Button

Accepted Answer

No, there is no camera installed in the BOP Button. Your safety is our number one concern.

Question 36

Is the microphone recording all the time?

Accepted Answer

No, the BOP Button will be on standby mode if the BOP Button is not pressed. All recordings, or communications are turned off during standby mode. The BOP Button will only come alive when you press the red alert button.

Question 37

Who has access to the information when the BOP Button is pressed?

Accepted Answer

When the BOP Button is pressed, our BOP Response Centre agents will be alerted on their dashboard and the agent assigned to your call will be able to access to your information to contact you. Information is usually kept confidential and is used only during emergency.

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